Exchange / Return Policy
At Lugaai.in we are happy to offer a 7-day return policy for unused and unworn items that still have the tags attached.
We do not accept returns on the basis of like or dislike product. We send same product which you have ordered. If you get any product with manufactured defect or different product, you have to inform us within 2 hours (+91 8076238084) after receiving the shipment and send for return within 3 days with your courier receipt and it should be received us within 7 working days. We would not accept your return after 7 days.
We request you to take video while unboxing the shipment. It is necessary to claim for return of defect and different product.
We do not provide any kind of guarantee or warranty on any fancy and artifical products.
No return for international shipment due to high shipping cost and time duration.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call or WhatsApp our customer care at +91 8076238084 or email us at info@lugaai.in mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
To process a return/exchange, please follow these simple steps:
Keep all items (INCLUDING the invoice) in a package and address it to the following:
B/405,Rajul apt
60 feet road
Bhayender west
Thana - 401101
Maharastra , India
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Please be sure that all items that are to be returned or exchanged, must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
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Email us at info@lugaai.in with images of the products with packaging.
we can do online refund via NEFT within 15 business days, depending on the option selected by you while placing return request.
To cancel Or exchange an order, please send us an email at info@lugaai.in with your order number within 24 hours from the time order is placed. Or call/whatsapp +91 8076238084
Pls note: We are currently not accepting any return requests for international orders.